Shipping policy

Fast & Reliable Delivery for Your Ride At SlidePlate, we understand you're eager to get your hands on our Swiss-engineered products. We strive to process and ship your orders as quickly and efficiently as possible.

1. Shipping Destinations

  • We proudly ship within Switzerland, Germany and Austria.

2. Order Processing Time

  • All orders are typically processed and dispatched from our facility within 1-3 business days (Monday to Friday, excluding holidays) after your order has been successfully placed and payment confirmed.
  • Orders placed on weekends or holidays will be processed on the next 1-2 business days.

3. Shipping Methods & Costs

  • Switzerland:
    • Standard Shipping (A-Post)
    • Estimated Delivery: 2-3 business days after dispatch.
      • During high demand (e.g after drops) shipping/dispatch can be delayed.
    • Free Shipping: We offer free standard shipping on all Swiss orders over CHF 55.00

4. Order Tracking

  • Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
  • You can use this tracking number to monitor the progress of your shipment directly on the carrier's website.

5. Customs, Duties, and Taxes (for International Orders)

  • For orders shipped outside of Switzerland, please be aware that your package may be subject to import duties, taxes, and customs fees imposed by the destination country.
  • These charges are the sole responsibility of the customer and are not included in the item price or shipping cost.
  • We recommend contacting your local customs office for more information regarding potential duties and taxes before placing your order.

6. Incorrect Address / Undeliverable Packages

  • Please ensure your shipping address is correct before completing your purchase. SlidePlate is not responsible for orders shipped to incorrectly provided addresses.
  • If a package is returned to us due to an incorrect address provided by the customer or if it remains unclaimed, the customer will be responsible for any re-shipping costs.