Shipping policy

Fast & Reliable Delivery for Your Ride At SlidePlate, we understand you're eager to get your hands on our Swiss-engineered products. We strive to process and ship your orders as quickly and efficiently as possible.

1. Shipping Destinations

  • We ship to Switzerland and to Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and the United Kingdom.
  • All orders ship from Switzerland. Everything outside Switzerland is therefore an import - please read section 5 before ordering.

2. Order Processing Time

  • All orders are typically processed and dispatched from our facility within 1-3 business days (Monday to Friday, excluding holidays) after your order has been successfully placed and payment confirmed.
  • Orders placed on weekends or holidays will be processed on the next 2-3 business days.

3. Shipping Methods & Costs

  • Switzerland:
    • Standard Shipping (A-Post)
    • Dispatch Schedule: We dispatch orders once a week, every Saturday. Order by Thursday 17.00 -> ships Saturday.
    • Estimated Delivery: 2-3 business days after dispatch. During high demand (e.g. after drops) shipping/dispatch can be delayed.
  • Europe and United Kingdom:
    • Rates are calculated by parcel weight and shown at checkout.
    • Delivery times vary by country and include customs clearance in the destination country, which is outside our control and can add several days.

4. Order Tracking

  • Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
  • You can use this tracking number to monitor the progress of your shipment directly on the carrier's website.

5. Customs, Import VAT and Duties (all orders outside Switzerland)

  • We ship from Switzerland, which is not part of the EU customs union. Every parcel leaving Switzerland is an import in the destination country. This applies to the EU, the UK and Norway alike.
  • Import VAT and a carrier handling fee are charged on delivery and paid by you, the recipient. Depending on country, carrier and order value this is typically 10-25 EUR / GBP. These charges are not included in the item price or the shipping cost, and we cannot pre-pay, waive or reduce them.
  • We are legally required to declare the true value of the goods on the customs form. We do not under-declare shipments, mark them as gifts, or lower the declared value on request.
  • If you are unsure what the charge will be in your country, contact your local customs office or carrier before ordering.

6. Uncollected and Undeliverable Parcels

  • Please ensure your shipping address is correct before completing your purchase. SlidePlate is not responsible for orders shipped to incorrectly provided addresses.
  • If the customs charge is not paid, the carrier returns the parcel to us. This is not a failed delivery on our side - the parcel reached your country and was not collected.
  • In that case the postage we paid is spent and shipping is not refunded. You have two options:
    • Option A - Reship. You pay the new postage, and customs is charged again on delivery (customs is calculated on the value of the goods, not on what you pay for postage).
    • Option B - Refund of the product price minus the postage actually spent on the first shipment.
  • The same applies to parcels returned because they were not collected from a pickup point within the carrier's holding period.